Terms and Conditions

Terms and Conditions and Privacy
Terms and Conditions:
Any dispute or claim arising from the use of our website and application shall be subject to legal accountability in accordance with the laws of the Kingdom of Saudi Arabia. The services of the Qarah Water Desalination and Purification website and application are available to persons who are legally competent to represent themselves according to the provisions of the Kingdom of Saudi Arabia. Individuals under the age of 18 require parental or adult supervision. Please note that if you pay for our products or services on our website, the details you are asked to provide will be submitted directly to our payment provider via a secure connection.

Using Payment Methods:
Your use of the payment methods provided by the Qarah website and application is based on filling out your personal details, which are directly displayed to our payment provider. The Qarah website and application display products based on their availability in stores. Therefore, the Qarah store and application use a variety of secure payment methods to provide the easiest payment method, such as Visa, Mastercard, Mada, and instant payment through the application. To protect our customers, we do not store your card information on the website, and all customer data is encrypted for security purposes. We at Qarah do not provide any of your personal information to anyone other than legal authorities when necessary and in accordance with legal requirements. Therefore, Qarah customers are primarily responsible for any type of fraudulent transaction, whether using a credit card or personal account. As a team, we at Qarah ensure that all product prices on our website are accurately displayed, and we update them continuously. If we find an error in the price of the products you have ordered, we will contact you immediately to take the necessary action as quickly as possible.

Privacy and Security: To secure your personal card information, you must include it with every order. Choose your preferred payment method and you will be directed to Tabby, Tamara, Apple Pay, Samsung Wallet (Samsung Pay), MasterCard, Visa, or Mada (Tabby, Tamara, Apple Pay, Samsung Pay, Mada, Visa, MasterCard). You will be asked to enter your card details. We will then verify your data. All information you provide will be treated securely and strictly in accordance with applicable law. Please note that the company that owns the Qarah website and application is not responsible for any losses or damages resulting from fraudulent transactions that occur on any payment gateway.
Pricing Information and Details:
The Qarah website and application strive to accurately price all products, but this does not guarantee the presence of any errors. If any are discovered, the customer will be contacted immediately, informed of the error, and the error will be corrected to ensure quality service and preserve rights. All displayed goods have undergone quality control procedures to ensure that they are free from defects or imperfections.
However, if you notice any manufacturing defects or imperfections, please contact us to provide you with all the necessary information to resolve the issue. This can be done by calling 0503167643 or by contacting us via the website or app.

First: Customer Registration Terms and Conditions:
Registration and Account
• You can register for an account on the Qarah website and app by completing and submitting the registration form on the website or app.
• You may not register on the Qarah website and app if you are under 18 years of age.
• You acknowledge and warrant that all information provided in the registration form is true, complete, and accurate.
• Your account will be accessed through the unique username and password you have chosen for your account. You also agree to:
Maintain the confidentiality of your password and may not transfer your account to any third party. If you allow any third party to manage your account on your behalf, this is at your own risk, and you will be responsible for any violations.
You are solely responsible for any activity on your account arising from any failure to maintain the confidentiality of your password, and you are liable for any losses arising from such failure.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any part thereof).
Terms and Conditions of Sale:
By registering on the Qarah website or application, you acknowledge and agree to the following:
• The Qarah website and application provide you with an online platform for the purchase of products offered through them only.
• Subject to these general terms and conditions, please note the following:
The price of each product or service will be as stated on the relevant product page on the website or application;
Transportation, delivery, installation, administrative fees, insurance costs, and other additional costs and charges will not be paid by buyers unless expressly and clearly stated on the product page on the website or application at the time of immediate payment;
c) The products displayed on the website and app are owned by the seller. The seller is responsible for issuing tax invoices to the buyer for the products sold, as well as declaring and paying direct and indirect taxes and other tax obligations.
Delivery:
We strive to deliver your ordered products as quickly as possible from the time your order is confirmed on the website or app and the full value is paid via the app or website in the aforementioned manner.
Return Policy:
Customers may not request the return of products, electrical parts, or equipment needed to operate devices unless there is a manufacturing defect, or before the installation or replacement of filters. This defect is discovered by our technicians and before the technician leaves the installation site. The product or part will be replaced with another of the same type and at the same value as purchased within 48 hours of delivery by the technician.